Privacy Policies

We know that the privacy of your personal information is important to you. We respect your privacy and are committed to maintaining the confidentiality and security of any personal data which we receive from you and retain on your behalf. 

We are committed to responsible data management and comply with applicable data protection legislation. We apply industry best practices to protect the security of the data stored on our systems. We will collect, store and use your personal information only to support and enhance your relationship with us. We will not sell your personal information to anyone. We will not disclose your personal information to anyone outside the Jaze Networks organisation, except as necessary to our trusted partners and suppliers to enable our to provide services to you. 

You can browse the non-interactive parts of our website without giving us any personal information, although automated information is conveyed about your computer or mobile device and the pages on our site you visit. If you don't agree with our Privacy Policy, you should not create an account or use our interactive services. 

You may contact us directly if you have any questions or concerns about the privacy of data you give us. 

We may collect information from you via this website or by e-mail, telephone, live chat sessions, or alternate electronic or paper communication.

Refund and Return Policy for STPL

STPL :- Speed4net Technologies Private Limited 

1. Introduction

Welcome to STPL  ("we," "our," or "us"). We strive to provide excellent service to our customers, and we want you to be completely satisfied with your purchase. This Refund and Return Policy outlines our policy regarding refunds and returns of our services.

2. Refund Policy

2.1. Refund Eligibility: We offer refunds under the following conditions:

a. Service Cancellation: Refund cannot be done once Service plan is activated . 

b. Service Interruption: If we fail to provide the service as described in your subscription plan, we will issue a pro-rated refund for the period of service interruption.

2.2. Non-Refundable Items: Certain items are non-refundable, including installation fees, equipment charges, and any fees or charges for services rendered before the cancellation.

2.3. Refund Processing: Refunds will be processed to the original payment method used for the purchase. Please allow 7 business days for the refund to be reflected in your account.

3. Return Policy

3.1. Return Eligibility: We do not accept returns for our services because they are digital and non-tangible in nature. However, if you have purchased hardware equipment (e.g., modems, routers) from us, they may be subject to a separate return policy.

3.2. Hardware Returns: If you purchased hardware equipment from us and wish to return it, please contact our customer support for information on our hardware return policy. Hardware returns may be subject to restocking fees or other conditions.

4. Contact Us

If you have questions or concerns about our refund and return policy, please contact us at info@mystpl.in and info@stplnet.com.